Frequently Asked Questions

Shipping & Returns

What’s your shipping policy?
We take great pride and care in packing and shipping your item. Shipments are processed daily, Monday - Thursday.
Orders placed by 2PM CST, Monday through Thursday (excluding Holidays) may be shipped that same day. Orders placed Monday-Thursday after 2PM CST will be processed the following business day. Unless by special request, orders are not processed, shipped, or delivered on weekends or Holidays
What is your shipping time and cost?
Order Delivery

All packages require a signature upon delivery. Please to ship packages to PO Boxes, UPS Stores or FedEx Retail Locations. Deliveries will only occur Monday – Friday, unless by special request. Orders will not be shipped or delivered on National Holidays.


Complimentary Shipping

All orders shipping to a US address receive complimentary 2 - Day shipping at checkout - no coupon code required! Expedited shipping, including overnight service, can be calculated at checkout. Please note, we are not responsible for any carrier delays.

Overnight Shipping

Orders shipped via Overnight Shipping will be charged a flat rate of $ 30.

Is in-store pickup available for items purchased on JBHUDSON.com?
In - store pickup of items ordered online are available at our flagship store located at 901 Nicollet, Minneapolis, MN.
What is your return policy?
Your satisfaction is our goal. We accept returns of unworn stock purchases, less shipping costs, within 14 days of purchase.
If returned between 15 and 30 days, an exchange, or merchandise credit to be used on a future purchase will be granted.
Pieces must be received unworn and in their original condition in order for the return or exchange to be processed.
All refunds will be issued to the original form of payment.
Overnight shipping charge, if applicable, will not be refunded. Special Orders, Customized, and Engraved items are non - refundable and cannot be returned.
How do I make a return?
To initiate a return, please call 1(612) 338-5950 or
email concierge@jbhudson.com.
Is in-store return available?
Simply bring the packing slip and credit card you used to place the order to the 901 Nicollet Flagship store from 10AM to 6PM CST Monday through Saturday.

Warranty

New Watch Warranty
JB Hudson is an Authorized Retailer of several luxury timepiece brands.
All New watches purchased at JB Hudson are warranted by the manufacturer.
Preowned Watch Warranty
All certified preowned watches are warranted by JB Hudson for one - year from purchase.
JB Hudson certified preowned Rolex Watches are warranted by JB Hudson for two - years from purchase. JB Hudson stands behind every certified preowned watch we sell. Our warranty ensures proper internal functioning of the watch at the time of purchase and throughout the warranty period, assuming normal wear and proper care. The warranty does not cover cosmetic wear, external damage or water damage.

Price Adjustment & Out of Stock Items

Price Adjustment & Out of Stock Items
Prices are subject to change. We reserve the right to cancel orders containing erroneous prices including those due to technical or administrative errors on our part. Occasionally, items shown as available online may in fact be out - of - stock. We reserve the right to cancel orders for items no longer available.

Giftwrap

Is Giftwrap available?
Upon request, complimentary gift wrapping in our signature JB Hudson boxes with a bow is available.