We take great pride and care in packing and shipping your item. Shipments are processed daily, Monday-Thursday. Orders placed by 2PM CST, Monday through Thursday (excluding Holidays)may be shipped that same day. Orders placed Monday-Thursday after 2PM CST will be processed the following business day. Unless by special request, orders are not processed, shipped, or delivered on weekends or Holidays.
All packages require a signature upon delivery. Please note that due to the nature of our items, we are unable to ship packages to PO Boxes, UPS Stores or FedEx Retail Locations. Deliveries will only occur Monday–Friday, unless by special request. Orders will not be shipped or delivered on National Holidays.
All orders shipping to a US address receive complimentary 2-Day shipping at checkout - no coupon code required! Expedited shipping, including overnight service, can be calculated at checkout. Please note, we are not responsible for any carrier delays.
Orders shipped via Overnight Shipping will be charged a flat rate of $20. Packaging Details We carefully wrap each item in your order to ensure its protection in transit. Upon request, complimentary gift wrapping in our signature JB Hudson boxes with a bow is available.
Returns, Exchanges & Refund Policy
Your satisfaction is our goal. We accept returns of unworn stock purchases, less shipping costs, within 14 days of purchase. If returned between 15 and 30 days, an exchange, or merchandise credit to be used on a future purchase will be granted. Pieces must be received unworn and in their original condition in order for the return or exchange to be processed. All refunds will be issued to the original form of payment. Overnight shipping charge, if applicable, will not be refunded. Special Orders, Customized, and Engraved items are non-refundable and cannot be returned
Returns and Exchanges Instructions
To request a return, log on to jbhudson.com and click on My Account tab. Locate the order / item you would like to return under "My Orders" and select "Request a Return". Please indicate the item(s) condition and reason for your return.
Returns by Mail
Refunds are processed as soon as possible once your returned item is received and inspected. Payment refund processing times vary according to the payment method. Processing times for credit cards vary by issuer, as do processing times for bank wires and electronic transfers. We will send an email copy of the Return Receipt at the time it is processed. Return Shipments should be securely packaged, preferably double-boxed, and mailed with tracking service via a major carrier (USPS, FedEx, UPS). Insurance is recommended for your protection.
Simply bring the packing slip and credit card you used to place the order to the 901 Nicollet Flagship store from 10AM to 6PM CST Monday through Saturday.
Price Adjustments and Out-of-Stock Items
Prices are subject to change. We reserve the right to cancel orders containing erroneous prices including those due to technical or administrative errors on our part. Occasionally, items shown as available online may in fact be out-of-stock. We reserve the right to cancel orders for items no longer available.